Terms of Service

OVERVIEW This website is operated by Holland Kala, an independent multi-brand online footwear retailer based in The Hague, Netherlands. Holland Kala is not an official representative, authorised dealer, or affiliated partner of any of the brands whose products we carry. All products are sourced as genuine, brand-new items directly from licensed Dutch wholesale distributors and major Dutch retail surplus channels. Throughout the site, the terms "we", "us" and "our" refer to Holland Kala. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least 18 years of age. You may not use our products for any illegal or unauthorized purpose.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. We are committed to protecting your personal data in accordance with applicable privacy laws, including the GDPR. Please refer to our Privacy Policy for more information.

SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

SECTION 4 - PRODUCTS AND PRICING Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colors and images of our products. All products sold by Holland Kala are genuine, brand-new items. All descriptions of products are subject to change at any time without notice.

SECTION 4A - PRODUCT AUTHENTICITY AND BUSINESS MODEL Holland Kala operates as an independent multi-brand online footwear retailer. We are not an official representative, authorised dealer, or affiliated partner of any brand whose products appear on this site. All products are genuine, brand-new items sourced directly from licensed Dutch wholesale distributors and major Dutch retail surplus channels. Our supply chain is based entirely within the Netherlands. We do not claim any official affiliation with or endorsement by any brand we carry.

SECTION 5 - SHIPPING AND RETURNS Subject to shipping fees, return conditions, and exchange terms as outlined in the Shipping Policy and Return & Refund Policy. Exchanges are accepted on a one-time basis only; all exchange shipping costs are the customer's responsibility.

SECTION 6 - PRIVACY We are committed to protecting your privacy. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

SECTION 7 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.

SECTION 8 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at hollandkala24@gmail.com or by post to: Holland Kala, Lulofsstraat 92, 2521 AM, The Hague, Netherlands.